AKR GmbH ° Kanalreinigung & Rohrreinigung Köln

David quickly fixed our problem and took time to clearly explain the issue. He was also very patient and helpful with our bad German.

AKR GmbH has worked for us on several occasions. The work was carried out very professionally and reliably. Top-notch performance with excellent customer service both in the office and from the on-site staff. We can wholeheartedly recommend AKR GmbH with 5 stars plus – they are true professionals! Erich Hoffmann Immobilien GmbH

Blockage in the downpipe. The telephone service was very friendly and offered immediate assistance. The drain cleaner arrived promptly. He even came early, took plenty of time, solved the problem immediately, and even repaired my siphon. Highly recommended. Four previous technicians couldn't fix it. Excellent!

Unfortunately, after 11 months, the pipe cleaned by AKR was clogged again. Our request for warranty service/repair after such a short time was denied. A goodwill request was submitted to AKR's management, but it was never answered. This is very disappointing, as the initial cleaning seemed professional, but such a measure should last for a few years. In the end, we cleared the blockage ourselves with a Kärcher pressure washer attachment. We will probably not use AKR again. It's a shame that AKR's response was so completely lacking in customer service. A brief addendum following AKR's response

The woman on the phone was quite friendly, hence the two stars. However, their website advertises a fast and reliable emergency service. We have a blocked pipe on our patio, causing the rainwater to keep rising. She suggested the next available appointment in two weeks. This company isn't for emergencies, only for appointments scheduled well in advance. Therefore, I wouldn't recommend them for emergencies.