Bernd Albers GmbH

Schon seit Jahren für uns tätig und wir können nur Gutes berichten. Egal ob es um Qualität oder Zuverlässigkeit geht. Wir konnten uns immer auf die Firma Albers verlassen - an Heiligabend oder an einem späten Abend bei totaler Hitze. Vielen Dank für euren Einsatz. Wir sind super zufrieden und empfehlen euch gerne weiter. PS.: Auch die Monteure, die bei uns gearbeitet haben waren immer super nett.

Since the company was taken over by "investors," it seems their only goal has been to inflate bills as much as possible, while expertise has been lost with the departure of the former boss. For example, a senior journeyman was suddenly promoted to operations manager and has since been billed at a doubled hourly rate. This is despite the fact that it's the same person, who doesn't become a master craftsman overnight, let alone gain several years of experience in their sleep. For a senior journeyman, he does good work, no doubt, but he lacks the experience of an operations manager. As a result,

I recently had a phone conversation with this plumbing company. A young woman answered the phone. Despite introducing myself several times and clearly requesting a service, I was treated very rudely and unprofessionally. She refused to give me her name until the very end, fearing I might be a bad person, and thus made me feel like a bad person. I found her constant questioning about what she actually wanted very unpleasant – it's obvious when you're calling to inquire about a service. Her behavior was very disappointing and bitchy, which is why I decided to hire a different tradesperson. Ther

Absolutely competent company. Communication was excellent, and I received impeccable service. Shortly before Christmas, I had a burst sewer pipe, and Mr. Albers, despite his busy schedule, helped us immediately and was always available. I have rarely had such punctual and reliable tradespeople in my home. The price-performance ratio/quality is perfect; highly recommended and I would gladly use them again.

Albers took care of the requested job within a week. The work was carried out sloppily. Although indications of the sloppy workmanship were noted, they were not corrected. A 40% markup was added to the material costs. When asked about this, Mr. Albers portrays the customer as the culprit. He claims they are wasting time and stress. Definitely not a recommendation.