Diamant Software GmbH

Worked with Diamant as my client for HR services and have to rate this company to the highest level. Fantastic people to work with, respectful of people's time, enthusiastic and passionate about the work they do. Truly world class!

Top 👍

Top

The software functions okay, although the GUI takes some getting used to in places. Regarding the technical platform (client/server), unnecessarily high or even nonsensical requirements are imposed, and the implementation is then simply dumped on the IT manager: SQL server including backups, IIS, certificates – everything must be set up perfectly according to the manufacturer's specifications. Support is difficult to reach, acts arrogantly and unreliably (emails "get lost"), and consistently provides no technical assistance. It's better to choose a competitor's product that is more streamlined

Even the Diamant 2020 version had several bugs. We were assured that the update to Diamant/4 would fix most of the problems. It has now turned out that some of the old problems still persist, and numerous new ones have emerged. Important functions that worked reliably in the old version also don't work in the new version, even though they are still offered—at least partially. In mid-November, we had a meeting with the company's sales department, during which we were assured that the priority for addressing the problem had been increased. Since then, despite our inquiries, we have heard nothing