Eberhard Rink sanitary · Heating · Electric GmbH & Co.KG

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Unfortunately, the emergency service is only for existing customers. This is regrettable, and it leaves you wondering what you're supposed to do if you need emergency service when your regular heating engineer is on vacation. While it's understandable that they prioritize their existing customers, this was disappointing... especially when you only find out about it five hours after placing the order.

I submitted a request for a heater replacement in 2022. I was supposed to receive a response for the inspection. Unfortunately, there was no contact. Rink certainly doesn't need to retain new customers. The heater was installed by another company.

Great company! Two days without hot water, but then the fire department had to come out. This happened on November 4, 2025, on Gubener Straße in Dresden-Prohlis. But the company still deserves praise, because on November 5, 2025, the problem was resolved and the hot water was flowing again where it should – in the pipes and not in the basement. Thanks for the quick repair.

We had a very short-notice request from our landlord (a housing cooperative) for a repair and installation check, and we received an appointment the very next day. Since the original appointment time of 1:00 PM to 3:00 PM couldn't be kept, I had a very friendly conversation with the employees of Rink Plumbing. I explained our problem, they were very understanding, and a new appointment was scheduled for 5:00 PM. The plumber arrived on time, was very friendly and competent, carried out all the repairs, and checked the remaining installation (all of which was done yesterday). So we can now have