G DATA Service GmbH

Beware of subscription traps! Not recommended. According to G Data, I supposedly activated the "automatic renewal." Without any warning, I received an invoice for the following year. When I asked for contract details or proof that I supposedly activated it, I was simply referred to the terms and conditions. This is highly questionable, as there is a law against such subscription traps in Germany. They only offer excuses and references to some alleged contracts, but I received no contract details, nor are they available on the website. I haven't used the program for almost a year, and now

Beware of G Data Long-standing customers are being sent unjustified payment reminders by debt collection agencies. Naturally, these unjustified reminders were not paid, but all existing licenses were terminated. I NEVER signed up for a subscription, only a one-year license. Cancellation is only possible in writing.

We've been satisfied customers for many years. We now have four devices protected with GData. Quality doesn't come at a rock-bottom price. Always expert, professional advice. And in case of a virus infection over the weekend, they even offer online support on Sundays! Thank you so much!

Absolute disappointment!!!!! Customer for over 12 years, canceled today! Forgotten payment, it can happen, but please remind me and don't immediately send the debt collectors after me. And I didn't know that I had a subscription, terms and conditions, blah blah blah. This behavior is absolutely not serious. I hope you don't forget to send MY cancellation confirmation promptly, and in writing, because your emails end up in spam!!!!!!!!!!!!! My conclusion: one star is still too many.

Friendly service, fair prices, top-notch security – I've been a GData customer for years. All my devices have been well protected so far, and I hope it stays that way.