HERO Software für Handwerker

Top

Super.

Top

No option to create titles within titles Services created in a quote cannot be saved or reused Individual services from quotes or invoices cannot be copied Only the entire quote can be copied, meaning previously created services in the quote being edited are lost No group search possible (e.g., invoices 50-60); only individual documents can be found Despite having booked telephone support, users are usually only referred to videos Feedback is only recorded as "Feedback" A delivery note cannot be created from a GAEB quote As a company, we are now faced with the problem of having to manu

**Title: Urgent Need for Improvement in Support – Otherwise Unusable!** **Rating: 1 out of 5 stars** I am extremely dissatisfied with the customer support of Hero's trade software. Although the software itself seems promising, it is practically unusable without accessible and competent support, which completely negates its added value. Main points of criticism: - Customer support unreachable: It is virtually impossible to reach a direct contact person. Telephone support seems to be nonexistent. - Emails are ignored: Urgent emails receive no response whatsoever. This is absolutely unaccept