Nicole Mutschke

We had problems with the tour operator LMX Touristik regarding COVID-19 and related travel cancellations. After the tour operator canceled our package tour, they wrote to us saying we would get our money back. Despite repeated deadlines and attempts to contact them, we received no further response. So, after the tour operator was late with the refund, we contacted the Mutschke law firm. They were very helpful and prompt. The whole process was handled very professionally, so no sensitive information was subsequently communicated via email. Thanks to the law firm, we received our deposit for th

After my travel provider failed to refund the trip I cancelled on May 18th, I contacted the Mutschke law firm for assistance. They provided quick, uncomplicated help, professional and transparent. Excellent communication. Within a week of setting a deadline, the provider refunded everything down to the last cent. Many thanks again. And a big thank you to the entire team at the law firm!

We also had problems with LMX Reisen. After numerous deadlines, our deposit was not refunded. I then contacted the Mutschke law firm. Initially somewhat skeptical, I was very pleasantly surprised. The telephone and email communication was extremely friendly. I retained the firm on Thursday, and our money was in our account on Tuesday. Based on my experience, I can highly recommend the Mutschke law firm. Many thanks to the entire team for their excellent support.

I contacted the Mutschke law firm online on Thursday evening, October 29, 2020, because the tour operator hadn't refunded the travel price despite my cancellation, or rather, they were trying to fob me off with another voucher. Friday, one day later, the letter was faxed to the tour operator, and on Monday, less than four days later, I had the money in my account. I hadn't expected this. Therefore, I would like to take this opportunity to once again thank the Mutschke law firm. They helped me get my rights very quickly and competently.

I'm absolutely blown away... On Thursday afternoon, I submitted an online inquiry to the Mutschke law firm regarding a refund of my travel expenses, which I hadn't received through normal channels for four months. And within five business days, I had my money back from the travel company! Amazing. Thank you!