Schreinerei Reichel

I arrived seven minutes late for our scheduled appointment. I know the responsibility lies with me; I was stuck in a tunnel on the tram. During those seven minutes, I tried repeatedly to reach the technician on his mobile number. However, after ringing unsuccessfully, he got back into his car and complained to my husband over the phone. The office had also asked him to wait a moment. When I later tried to reschedule, I was told to call back in two weeks to get a new appointment. The invoice now includes a double call-out charge. What an interesting way to treat customers.

A good and reliable partner for many years. Consulting, design, planning, and implementation are always exceptionally good. They meet deadlines, keep their word, and provide competent and high-quality on-site consultation and execution. We look forward to future projects together!

All in all, I would say that without the support of all the employees at Reichel, our entire family would have been far less able to open up about our grief than we were. We sincerely thank them for their cooperation and the many forms of assistance during this difficult time.

I can confirm Mr. Beckmann's experience 100%. I'm having the same experience, especially regarding the repair of defects. A few weeks later: It took a long time, but in the end, the defect was finally resolved. Time will tell whether the material quality is okay this time, but I'm pleased to be able to give it a good review this time. However, I'm deducting one star due to the amount of work it took to get my request resolved.

We have a new front door with a fingerprint scanner. The work was done very cleanly. Any complaints were resolved immediately.