solarspeicher24

The goods were ordered a week ago. I received confirmation, and that was it. No one answers the phone. Emails go unanswered. I will never order from them again. Not recommended.

I submitted a complaint/warranty claim. Unfortunately, nothing much is happening. It's impossible to reach anyone by phone to discuss this issue, and it's already been two weeks! Zero customer service.

After receiving excellent advice, I ordered a battery storage system. So far, so good—business as usual. However, since the storage system was now embarking on a long journey (to the Azores), it had to be specially packaged and marked for the shipping company and sea transport. Thank you to Mr. Warmbold and the staff at the distribution center for the professional handling of my special request. Simply perfect! That's what I call customer service!

Very friendly and competent contacts on the service hotline – easy to reach without long wait times. The product consultants are also very competent and helpful. Very good products at a very good price. Delivery was also problem-free. All in all, I would definitely recommend them.

Shipping time is okay, but unfortunately the delivery time isn't, as the company ships with DHL, and they sometimes don't deliver on Mondays, and it can even be Saturday, as was the case for me. When you call for advice about a product, the woman on the phone is very friendly but unfortunately not very knowledgeable.