Was­ser­mann Ge­nia­le Tor- & Tür­sys­te­me

Hello. Yesterday the mechanic came and didn't fix anything today. Good company. This company doesn't repair its equipment, it breaks it. And it's been going on like this for a long time: one day it works for five months, the next it waits for the foreman to arrive, then it works for another week, then it stops again, and so on. I tell him, instead of your river, hang a calendar on the wall and cross it off. Then when you arrive and the gates are working, it'll be normal, and at the end of the year we'll be laughing. If your mechanic doesn't know where to start or how to do the repair, why

I needed a new garage door opener. The order was initially processed twice, and I wasn't informed about the costs beforehand. The invoice arrived weeks after the opener was delivered. Payment was due by May 7th (ONE week). I received the letter on May 7th! My name was misspelled, and the payment deadline differed from the terms and conditions (which state payment is due 14 days from receipt of the invoice), which were also referenced. Shipping costs within Nuremberg of €8.50 are absolutely exorbitant. Shipping a finger-sized garage door opener weighing 14 grams doesn't cost €8.50. How can you

The worst service ever. In an emergency, help is only available with an email and an invoice from 10 years ago. The address was found in the system, but unfortunately, no one knows what anyone did there. So, if you're smart, you buy your gate systems elsewhere. We'll also be switching everything to a different dealer.

We have a communal underground garage door serviced by the Wassermann company. It's constantly having problems and is left open. Unfortunately, there's no way to find any expertise here – every mechanic can't "fix anything." Will it be different after the warranty period expires? We're already on the third spring in three years, and it's suspected that the door is simply not designed for so many openings.

Excellent service! We found this company because our usual repair shop was closed for vacation. They provided fast service despite the holiday season, offered flexible scheduling, and the repair was quick and thorough. The staff were friendly. We are completely satisfied and would gladly use their services again!