Zimmermann GmbH

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Unfortunately, we had a very bad experience with this lumber company. Despite presenting proof of payment in the presence of the company, they took the goods back. Furthermore, we were treated inappropriately, which further complicated the entire process. The contractor we hired was unable to complete the work as planned because the materials weren't on site, resulting in a cancellation. In addition, the prices in the initial quote were incorrectly high – when we inquired, we were told, "That was a mistake." Overall, the entire process seemed unprofessional and unreliable. They might be suit

The timber trade par excellence: An order worth several thousand euros was handled with pleasure three years ago. In contrast, a smaller transaction involving just two planks was handled with noticeably unfriendly behavior. The customer's perfectly legitimate request for two straight boards was met with incomprehension. The request to retrieve them from the shelf himself was, from the customer's perspective, simply not feasible. I wish you continued success in your business. I can confirm the employee's recommendation that another dealer might offer better service.

Highly competent advice and great flexibility. Excellent product! I'll gladly come back.

We arrived on a Saturday around noon during official opening hours to pick up a wooden beam. The service, which we believe was provided by the owner himself, was very unfriendly. Initially, he refused to give us the beam because he didn't want to get it off the shelf. After we offered to help ourselves, we finally got it. When we asked for an invoice, we were told the computer was already shut down and asked if it was really necessary. Fortunately, we did eventually receive an invoice. Unfortunately, the wooden beam was a bit too weak for our roof structure, so we wanted to return it on Monday